LocalConnect Update - Portugal February 2008

Genesys Meeting Center LocalConnect

Genesys introduces an update to its LocalConnect service in Portugal, effective February 8th, 2008.

Frequently Asked Questions (FAQ's): please review our FAQ's below for answers to the most commonly asked questions about the LocalConnect update.

1. Why will the Lisbon Local Access Numbers not be provided anymore?

Portugal has changed their regulations regarding Local Access numbers. The new regulation states that these Local Access numbers can only be used within Portugal and not terminated in (or transferred to) other countries.

2. When is the last day that the Lisbon Local Access Numbers will work?

February 15th, 2008.

3. What is Genesys doing to allow Portuguese moderators and participants to join meetings?

Genesys will provide Portuguese Local Toll Free numbers.

4. How do the Local Toll Free numbers work?

Toll Free numbers work exactly the same as your current Local Access numbers but with the advantage that Moderators and Participants do not incur any local charges.

5. I have a Direct Access number in Portugal, are these numbers affected by this regulation?

Yes, these numbers are also affected by the new regulation. You will be able to use a Toll Free number instead.

6. Is there any change on the dialing pattern for Direct Access customers?

Yes, the dialing pattern will change. When dialing the Toll Free numbers the moderators have to enter their meeting number when prompted and then the PIN. Participants have to enter the meeting number also.

7. Can the new Toll Free number be dialed from mobile phones?

No, currently this numbers can only be accessed from landlines.

8. Can the new Toll Free number be dialed from any network in Portugal?

Genesys does not block access from any network (other than mobile carriers). However, individual non-carrier, 3rd parties such as hotels, independent payphone providers, competitive carriers, business PBX's, etc, connecting to the service provider’s networks may, or may not, allow access.

9. Is there any action that I need to take?

No, you just need to make sure to use the new Toll Free number provided and make sure your participants are using it also.

To request a new welcome email containing all your LocalConnect dial in numbers, please complete and submit the form below. For Customer Service and technical support, click here.