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The National Account Manager (NAM) is responsible for generating significant revenue growth in their territory via:

1. New logos to Genesys (closed deals from assigned list of targets prospects)
2. Leveraging assigned existing customers (low-volume, high-potential) into enterprise wide deals.

The NAM is to demonstrate the prospecting and funnel management skills needed to investigate potential prospects, identify buying influences within that prospect, uncover-validate-create need, develop and present Genesys solutions, and close the deal.

• SELL the Genesys value proposition high-and-wide within each prospect, in order to secure new deals.
• Meet or exceed your quota objectives
• Adhere to published KPI activity standards (Calls, Demos, and Appointments). Log all KPI activity, account updates, etc in SFDC.
• Maintain a minimum of “5X” in your sales funnel (five times your monthly growth objective in a 30-day closeable stage)
• Be an expert in Genesys: the company, products, and procedures. Maintain current knowledge of the industry and competitive offerings.
• Lean on assigned NAC/ADM/Marketing and Implementation Team to onboard deals once they’ve been closed, allowing you to continue the hunt of additional deals.
• Rely on assigned Customer Service rep to handle day-to-day fire drills (issues on calls, billing, fulfillment, etc). NAC (National Account Consultant) to serve as point of escalation for any such issues, but not the primary point of contact. NAM involved as second point of escalation.
• Frequent travel, maximizing face-to-face selling time with best prospects
• Involve Genesys senior management in your large deals
• Requires frequent travel to local customer facilities.

• Internal – All internal departments (globally)
• External – All existing/future Genesys customers and vendors

• Minimum 2-5 years sales experience; acquisition focus
• MS Office
• Degree level or equivalent
• Exceptional verbal and written communication abilities
• Excellent organizational and negotiation skills
• Excellent prospecting and funnel management skills