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A closer look at Genesys Conferencing, Press Releases, Investor Relations and Genesys contacts worldwide.
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| Department: |
Operations |
| Location: |
Manassas, VA |
| Overview: |
Genesys Conferencing is a leading provider of integrated audio, web, and video conferencing services to thousands of organizations worldwide, including more than 200 of the Fortune Global 500. The company’s services are designed to meet the full range of communication needs within the large enterprise, from collaborative team meetings to high-profile online events. The company’s flagship product, Genesys Meeting Center, provides a single-platform multimedia conferencing solution that is easy to use and available on demand. With offices in 24 countries across North America, Europe and Asia Pacific, Genesys offers an unmatched global presence and strong local support. Genesys Conferencing is publicly traded on Euronext in France (ISIN FR0004270270) and on the NASDAQ in the US (GNSY).
General Conferencing has several full-time Conference Coordinator positions available for our state-of-the art Call Center in our Manassas, VA location.
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| Job Responsibilities: |
The Conference Coordinator builds and maintains successful relationships with all customers, internal and external. The Conference Coordinator should provide effective and consistent client contact, demonstrate technical proficiency, provide a professional representation of the company and provide superior personalized service.
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Provide superior customer service and professionalism to internal and external customers
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Follow all company policies and procedures
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Review and fully understand call instructions and requirements; ask questions as necessary to ensure complete customer satisfaction
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Prepare bridge for all assigned calls. This includes testing passcodes, enunciators, dial-in numbers, etc.
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Memorize and follow all pertinent scripts
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Engage in swift problem solving/troubleshooting techniques to resolve any issues at the bridge level
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Lead special calls as needed
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Continuously increase knowledge of customer base, including specific account and call information
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Monitor ongoing conferences at all times possible
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Schedule and update conference calls, as needed
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Support and assist team members as needed to ensure superior customer service
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Develop and maintain knowledge of company product portfolio
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| Required Skills: |
- Customer Service
- High School Diploma or GED
- Excellent verbal/written communication - (voice quality and diction)
- Problem Solving
- Reacts well to pressure
- Detail oriented
- Tenacity in prioritizing and completing tasks
- Computer keyboard familiarity
- Basic computer skills needed
- Customer Service experience is helpful
- Enthusiastic and friendly with great attitude towards work
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| Benefits Include: |
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Group Health & Dental Coverage
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Life Insurance
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Short Term & Long Term Disability Insurance
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Flexible Spending Accounts
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Medical & Dental Premium Waiver
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401K
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Holidays
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Genesys Time Off
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Education Assistance
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Employee Assistance Program
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| Contact: |
Lisa Dixon
Human Resources
Lisa.dixon@genesys.com
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